wira88 Privacy Policy

1. Scope and Application of This Policy

This Privacy Policy applies to all users who access or register an account on the wira88 platform, including the official website at wira88.one as well as any mobile applications and related services operated by wira88.

By registering an account, using any of our services or continuing to access our platform, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

The wira88 platform is intended exclusively for individuals aged 21 years and above. We do not knowingly collect data from individuals below that age limit. If we become aware that data has been collected from an underage individual, that data will be deleted immediately.

2. Personal Information We Collect

wira88 collects various categories of personal information for the purpose of delivering services that are safe, efficient and compliant with regulatory requirements. The categories of information we collect include:

• Identity Information: Full name, date of birth, identification card number (MyKad) or passport, and gender — collected during the account verification process (KYC).
• Contact Information: Email address, mobile phone number, and residential or correspondence address.
• Financial Information: Bank account details, deposit and withdrawal transaction records, and e-wallet information linked to your account (such as Touch 'n Go eWallet).
• Technical Information: IP address, web browser type, device type, operating system, and website access log data.
• Gaming Activity Data: Betting records, game history, account balance, and bonus activity used.
• Communication Information: Live chat support session records, emails sent to our support team, and feedback provided.

This information is collected through various means, including account registration forms, identity verification processes, interactions with the platform, and cookie and automated tracking technologies.

3. Purpose of Use of Information

Every piece of information we collect is used for a lawful and specific purpose. The main purposes for which your personal information is used include:

• Processing account registration and verifying your identity in line with international KYC requirements.
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency securely.
• Providing 24/7 customer support in Malay and English.
• Sending important notifications relating to your account, service updates, and relevant bonus information.
• Detecting and preventing fraud, money laundering, and any suspicious activity.
• Complying with legal obligations and regulatory requirements under our international licensing.
• Improving the user experience through aggregate analysis of platform usage patterns.
• Maintaining the ongoing security and integrity of the wira88 platform.

4. Disclosure to Third Parties

wira88 does not sell or transfer your personal information to third parties for marketing purposes. However, in certain limited circumstances, data may be shared with the following parties:

• Payment Service Providers: Payment processing entities such as FPX gateway providers, Touch 'n Go eWallet operators, and cryptocurrency platforms receive the transaction data needed to complete your payments.
• Game Providers: Game developers and live casino platform providers may receive game session data required for smooth technical operation.
• Regulatory Bodies: wira88 will disclose information to the relevant authorities when required by law or a valid court order.
• Technical Service Providers: Cloud services, cybersecurity, and technical infrastructure providers who are bound by strict confidentiality agreements.

All third parties involved in processing your data are required to comply with data protection standards equal to or exceeding those we apply ourselves. Legally binding data protection agreements are signed with every service partner.

5. Data Storage and Security

Your personal data is stored on servers protected by layered security infrastructure. wira88 applies the following technical and organisational measures to ensure data security:

• Encryption of data in transit using TLS 1.2 or higher.
• Encryption of data at rest using AES-256 algorithm.
• Role-based access control (RBAC) ensuring that only relevant staff can access the data.
• Regular security audits by independent third parties.
• Real-time threat monitoring 24/7.
• A comprehensive security incident response plan.

wira88 retains your personal data for as long as your account is active and for any additional period required by international licensing regulatory requirements after account closure. Data that is no longer needed will be securely deleted or anonymised.

6. Use of Cookies and Tracking Technologies

The wira88 platform uses cookies and similar tracking technologies to improve the user experience and ensure the website functions smoothly. The types of cookies we use include:

• Essential Cookies: Required for basic website operation including login session authentication and account security. These cookies cannot be disabled.
• Preference Cookies: Store your choices such as interface language and display settings to make repeat use more convenient.
• Analytical Cookies: Collect aggregate and anonymous usage data to help us understand how users interact with the platform.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

7. Your Rights

As a wira88 platform user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal information, subject to regulatory record-keeping obligations.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Restrict Processing: You may request a restriction on the processing of your data in certain circumstances provided for by law.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

To exercise any of the above rights, please contact the wira88 customer support team via 24/7 live chat or through our support email. We will process your request within a reasonable timeframe.

8. Changes to This Policy

wira88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or technological developments.

Any significant changes will be communicated to users via in-platform notifications or by email to the address registered with your account. We encourage you to review this policy periodically. The "Last Updated" date shown at the top of this page reflects the most current version of our privacy policy.

Continued use of the wira88 platform after policy changes take effect will be considered acceptance of the updated terms.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, the wira88 support team is ready to assist you.

You can reach us through:

• Live Chat: 24/7 direct support in Malay and English via the wira88 platform.
• Email: [email protected]